CPENGRAMS - Centralized PENsion Grievances Redress And Monitoring System

 

CPENGRAMS  

Stands for: 

• Centralized PENsion Grievances Redress And Monitoring System 

• C + PEN + GRAMS  

• C for Centralized  

• PEN for Pension 

• GRAMS for Grievances Redress And Monitoring System   

What is:  

 

• Online Web-enabled System - For Speedy Redressal of Grievances -  Relating to Pension and Other Settlement Issues.  

 

Developed by: 

 

• NIC - National Informatics Centre, New Delhi -  Version 5.0 (30.01.2023) 

Maintained by 

 

• Department of Pension & Pensioner’s Welfare, Ministry of Personnel, Public Grievances & Pensioners.  

Salient features: 

 

• Registration of grievances online

• Remainders too online 

• See status Online 

• Available 24/7 

Covered: 

• Central Government MDOs 

• MDOs stands for Ministries, Departments & Organizations  

Who can Register: 

 

• A Pensioner 

• Any other person on behalf of a Pensioner 

• Pensioner’s Association (Recognized by Dept of Pension & Pensioners Welfare)   

Time Limit:

 

• Immediate Acknowledgement through CPENGRAM (on Mobile)  

• Maximum period - 60 days 

• An interim reply (In case not possible to give an immediate reply) 

Types of Grievances:  

  

1. Pension/Family Pension 

2. Other Retirement Benefits

3. Service-related i.e., Fixation of Pay, MACP, Qualifying Service, etc.

4. Medical facilities 

5. 7th CPC (Central Pay Commission) issues 

6. DA (Dearness Allowance) arrears 

7. NPS - New Pension Scheme

8. Others 

Not covered: 

1. Sub-judice - Pending with Courts 

2. Other than Pension Rules/instructions (they can be treated as Demand) 

3. For Employees in the service  

 

How to File a Grievance:  - 4 types  

1. Website - www.pgportal.gov.in/pension/  

2. Toll Free - 1800-11-1960 

3. Mobile App - UMANG  - Unified Mobile Application for New-age Governance developed by MeitY - Ministry of Electronics & Information Technology and NeGD - National e-Governance Division. 

4. By Post  

 Focus on: 

• Super Senior Pensioners (80 years & above) 

• Family Pensioners 

Appeal System: 

 

• If not resolved satisfactorily, a Pensioner can approach DPG 

• DPG stands for Director of Public Grievances (in the Cabinet Secretariat of the Government of India)  

• www.dpg.gov.in  

• Time limit to resolve - 30 days

Key points for MCQ:  

1. CPENGRAMS stands for Centralized PENsion Grievances Redress And Monitoring System  

2. Developed by NIC, New Delhi

3. NIC stands for National Informatics Centre

4.  MDOs stands for Ministries, Departments & Organizations  

5. The time limit for redressal of grievances - 60 days 

6. In case of Appeal - Time limit - 30 days 

7. The appeal can register with DPG

8. DPG stands for Director of Public Grievances (in the Cabinet Secretariat of the Government of India) 

9. Focus on Super Senior Pensioners and Family Pensioners  

10. Who is Super Senior Pensioner - 80 years of age and above 

11. Mobile App for Grievances - UMANG 

12. UMANG stands for Unified Mobile Application for New-age Governance  

13. MeitY stands for Ministry of Electronics & Information Technology

14. NeGD stands for National e-Governance Division 

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