CPENGRAMS - Centralized PENsion Grievances Redress And Monitoring System

 

CPENGRAMS  

Stands for: 

• Centralized PENsion Grievances Redress And Monitoring System 

• C + PEN + GRAMS  

• C for Centralized  

• PEN for Pension 

• GRAMS for Grievances Redress And Monitoring System   

What is:  

 

• Online Web-enabled System - For Speedy Redressal of Grievances -  Relating to Pension and Other Settlement Issues.  

 

Developed by: 

 

• NIC - National Informatics Centre, New Delhi -  Version 5.0 (30.01.2023) 

Maintained by 

 

• Department of Pension & Pensioner’s Welfare, Ministry of Personnel, Public Grievances & Pensioners.  

Salient features: 

 

• Registration of grievances online

• Remainders too online 

• See status Online 

• Available 24/7 

Covered: 

• Central Government MDOs 

• MDOs stands for Ministries, Departments & Organizations  

Who can Register: 

 

• A Pensioner 

• Any other person on behalf of a Pensioner 

• Pensioner’s Association (Recognized by Dept of Pension & Pensioners Welfare)   

Time Limit:

 

• Immediate Acknowledgement through CPENGRAM (on Mobile)  

• Maximum period - 60 days 

• An interim reply (In case not possible to give an immediate reply) 

Types of Grievances:  

  

1. Pension/Family Pension 

2. Other Retirement Benefits

3. Service-related i.e., Fixation of Pay, MACP, Qualifying Service, etc.

4. Medical facilities 

5. 7th CPC (Central Pay Commission) issues 

6. DA (Dearness Allowance) arrears 

7. NPS - New Pension Scheme

8. Others 

Not covered: 

1. Sub-judice - Pending with Courts 

2. Other than Pension Rules/instructions (they can be treated as Demand) 

3. For Employees in the service  

 

How to File a Grievance:  - 4 types  

1. Website - www.pgportal.gov.in/pension/  

2. Toll Free - 1800-11-1960 

3. Mobile App - UMANG  - Unified Mobile Application for New-age Governance developed by MeitY - Ministry of Electronics & Information Technology and NeGD - National e-Governance Division. 

4. By Post  

 Focus on: 

• Super Senior Pensioners (80 years & above) 

• Family Pensioners 

Appeal System: 

 

• If not resolved satisfactorily, a Pensioner can approach DPG 

• DPG stands for Director of Public Grievances (in the Cabinet Secretariat of the Government of India)  

• www.dpg.gov.in  

• Time limit to resolve - 30 days

Key points for MCQ:  

1. CPENGRAMS stands for Centralized PENsion Grievances Redress And Monitoring System  

2. Developed by NIC, New Delhi

3. NIC stands for National Informatics Centre

4.  MDOs stands for Ministries, Departments & Organizations  

5. The time limit for redressal of grievances - 60 days 

6. In case of Appeal - Time limit - 30 days 

7. The appeal can register with DPG

8. DPG stands for Director of Public Grievances (in the Cabinet Secretariat of the Government of India) 

9. Focus on Super Senior Pensioners and Family Pensioners  

10. Who is Super Senior Pensioner - 80 years of age and above 

11. Mobile App for Grievances - UMANG 

12. UMANG stands for Unified Mobile Application for New-age Governance  

13. MeitY stands for Ministry of Electronics & Information Technology

14. NeGD stands for National e-Governance Division 

—end—-

Appendix3 Examination - New Pattern - ACS

 Salient features of New pattern of Appendix III IREM Volume I Revised Edition, 1989 - ACS 282 dated 21.08.2023 

• Source: ACS dated 21.08.2023 - Appendix III of IREM Volume I, Revised Edition 1989 

Appendix3 Examination

Item	Topic	Details
	Merger	Merger of 3 streams i.e., SSO(A), Sr.TIA & Sr.ISA
	New  Designation	SSO/Accounts  Or SSO/Traffic Inspection Or SSO/Stores Inspection  SSO stands for Seniro Section Officer
	Effective Date	Prospective effect (From 21st August, 2023)
	Conducted by	Railway Board
	When	Regular intervals  (The interval is not specified)
	With or Without	Examination will be conducted - without Books
	CBT	Computer Based Test  (for Objective/MCQ Question papers and Descriptive Question paper)
	Paper I  MCQ 100 Marks 2 hours  Pass: 40%	Books & Budget  Expenditure  Establishment (incl: PF, NPS, Pension, Labour Laws & Finance Establishment)   Bookkeeping
	Paper 2  MCQ 100 Marks 2 hours  Pass: 40%	Stores Accounts incl: COS Procedure, Associated Finance Workshop Accounts incl: WMS, Costing, Associated Finance
	Paper 3  MCQ 100 Marks 2 hours  Pass: 40%	Traffic Accounts incl: Traffic Costing/Statistics, Traffic Finance, Station Accounts & Inspection.
		The aggregate of all 3 Objective Papers- 45 %  For Reserved candidates - 35 % (May be)
		Exemption for subsequent attempts will be 60%.  Applicable for 5 years  (Here clarification is required from Railway Board, whether it is 5 years or 5 attempts)
		Relaxation in Passing marks for Reserved candidates Individual Paper - 30 % (Maybe)   Aggregate of 3 Objective Papers - 35 % (Maybe)
	Negative Marks	Negative mark of 0.25 for each of the wrong answer in Objective type Question Paper
		Subjective Paper - 200 Marks - 3 Hours - Typing on Computer Syllabus: General Essay, Rajbasha, Practical aspect of Finance & Accounts, Numerical question on Advanced Bookkeeping  Permitted: Calculator   Pass Marks - 40 (For Reserved Candidates, it maybe 30)  Descriptive Paper will be corrected subject to the qualifying of Objective Papers.
	Hindi or English	Examination will be Bilingual as per the option of the Candidate,
		Candidates who qualify both Optional Papers (Individual & Aggregate) and Subjective paper will be declared successful to have passed the Appendix3 Exam.
		Eligibility conditions:  Passed Appendix 2 Examination 5 Years of Service or 3 Years of Service, if Graduate
		Answer papers will be destroyed after 6 months from the date of declaration of the final result after obtaining vigilance clearance.
		No provision for Re-evaluation or Re-assessment of Answer sheets
		Permitted for Rechecks of Totals of Marks and Arithmetic mistakes
		There will be no cap on the maximum number of attempts to appear in Appendix 3 Exam.
		1 % of the posts of SSO/Accounts as on 01.01.2022 - earmarked for promotion of Non-Appendix3 exam qualified Accounts Assistants. The remaining 99% of SSO(A) posts should be filled from Appendix 3 qualified candidates.   Not applicable for Sr.TIA and Sr.ISA posts

 

Candidates	Passing Marks
	Individual Paper	Aggregate of 3 Papers
General	40 Marks	45 %
SC/ST	30 Marks (Maybe)	35 % (Maybe)

Disclaimer: The author expressly disclaims all liability with respect to actions taken or not taken based on the contents of the following information. 

Probability	Total Questions  (Guessed randomly, if not sure of the correct answer)	Correct	Wrong	Marks secured	Probability Percentage
First probability	5	5	Nil	5	16 %
Second probability	5	4	1	3.75	16 %
Third probability	5	3	2	2.5	17 %
Fourth probability	5	2	3	1.25	17 %
Fifth probability	5	1	4	Nil	17 %
Sixth probability	5	Nil	5	Minus 1.25	17 %

  

•  83 %  Positive or Nil effect   

•  17 % - Negative

•  It is better for the Candidates to go to a random guessing subject to be confident of Correct answers for at least 60 objective questions out of 100 questions.